Refund Policy

At Cycad Digital, we value our customers' satisfaction above all else. We understand that purchasing digital products online can sometimes be a challenging experience, and we want to ensure that you have a positive experience with us. Therefore, we have created a clear and transparent refund policy for our digital products. Please read the following terms carefully before making a purchase.

Refund Eligibility:

To be eligible for a refund, you must meet the following criteria:

a. You have purchased a digital product from Cycad Digital within the last 30 days.

b. You have not downloaded or accessed the digital product.

c. You can provide a valid reason for requesting a refund.

Please note that refunds will not be granted if you have already downloaded or accessed the digital product, as our products are considered to be intangible goods, unless otherwise stated on the product description.

Refund Process:

To request a refund, please follow these steps:

a. Contact our customer support team at with the subject line "Refund Request".

b. Provide your order number, email address, and a detailed explanation of the reason for requesting a refund.

c. Our customer support team will review your request and respond within 3-5 business days.

Refund Approval:

If your refund request is approved, we will process the refund within 7-10 business days. The refund will be credited back to your original method of payment.

Please note that the processing time for refunds may vary depending on your payment provider.

If you have not received your refund within the specified time, please contact your payment provider for further assistance.

Denied Refunds:

We reserve the right to deny a refund request if we determine that the eligibility criteria have not been met or if the reason provided for the refund request is not valid. In such cases, we will communicate our decision to you via email.


In some cases, we may consider refund requests on a case-by-case basis even if the eligibility criteria are not met. These exceptions are at the sole discretion of Cycad Digital and may include situations such as technical issues with the product or a genuine misunderstanding regarding the product's features or capabilities.

Changes to This Refund Policy:

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes made to this policy will be effective immediately upon being posted on our website. It is your responsibility to periodically review this policy to stay informed about any updates or modifications.

By purchasing a digital product from Cycad Digital, you acknowledge that you have read, understood, and agree to be bound by this refund policy. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team.

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